The National Consumer Helpline (NCH) received calls 6604 during November, 2013 for redressal of grievances. In addition to these telephonic calls. 2096 complaints were also received through online complaint system on NCH website.
The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, West Bengal, Gujarat, Bihar, Madhya Pradesh and Punjab.
Break-up of calls in respect of top ten States during November, 2013 is as under:
S. No.
|
State
|
Complaints
|
% age of total calls
| |
1
|
Delhi
|
1430
|
21.65
| |
2
|
Uttar Pradesh
|
1028
|
15.57
| |
3
|
Maharashtra
|
864
|
13.08
| |
4.
|
Haryana
|
452
|
6.84
| |
5.
|
Rajasthan
|
397
|
6.01
| |
6.
|
West Bengal
|
365
|
5.53
| |
7.
|
Gujarat
|
243
|
3.68
| |
8.
|
Bihar
|
270
|
4.09
| |
9.
|
Madhya Pradesh
|
211
|
3.20
| |
10.
|
Punjab
|
234
|
3.54
| |
The ‘Product’ sector recorded maximum complaints i.e. 25.76%. It was followed by ‘Telecom’, ‘E-Commerce’, ‘Weights & Measures’, Non Banking Financial Companies & PDS System’, ‘Banking’ and ‘Education’.
As per responses to complaints/feedback received from 1294 callers, 1227 complaints were resolved under convergence by various companies.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website:www.nationalconsumerhelpline.in.
Courtesy: Press Information Bureau (pib.nic.in)
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