During September, 2013 the National Consumer Helpline (NCH) received 12,662 calls from the consumers, seeking assistance across the country. In addition to these telephonic calls/complaints, 10662 complaints were also received through online complaint system on NCH website.
The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, West Bengal, Gujarat, Bihar, Punjab and Madhya Pradesh.
Break-up of calls in respect of top ten States during September, 2013 is as under:
As per feedback received from 2079 callers, 1815 complaints were resolved under convergence with various companiesThe ‘Product’ sector recorded maximum complaints i.e. 26.54%. It was followed by ‘Telecom’, E-Commerce’, ‘Weights & Measures’, Non Banking Financial Companies & PDS System’, ‘Banking’ and ‘Education’.
As per feedback received from 2079 callers, 1815 complaints were resolved under convergence with various companiesThe ‘Product’ sector recorded maximum complaints i.e. 26.54%. It was followed by ‘Telecom’, E-Commerce’, ‘Weights & Measures’, Non Banking Financial Companies & PDS System’, ‘Banking’ and ‘Education’.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website:
Courtesy: Press Information Bureau (pib.nic.in)
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