National Consumer Helpline disposes of 1,41,037 complaints out of 1,80,920 complaints received during the period February 2017 to June 2017

NCH registers 30,587 complaints pertaining to e-commerce during the period of February 2017-June 2017

Total 1,80,920 complaints received through the National Consumer Helpline (NCH) and 1,41,037 complaints disposed of during the last five months as given in details in table below

During the period February to June 2017, NCH registered 30,587 complaints pertaining to e-commerce, which is the highest number of complaints in a sector, contributing to 17% of total complaints registered in the period i.e. 1,80,920.

Complaints regarding e-commerce maintained by National Consumer Helpline indicate irregularities in the functioning of e-commerce. On receipt of complaints, NCH refers the complaints to the companies for redressal. In some cases, consumers are advised to file complaints in the Consumer Forum for redressal.

National Consumer Helpline (NCH) was established on 15^th March 2005.  The Helpline can be contacted by consumers pan India on the toll-free number 1800-11-4000, short code 14404, sms +91-8130009809, website www.consumerhelpline.gov.in, Consumer App, e-mail, letters, walk-ins and fax.  The National Consumer Helpline, besides taking up the consumer grievances with the companies/regulatory bodies concerned,  guides the consumers in finding solutions to problems related to products & services, provides information related to companies and regulatory authorities, facilitates consumers in filing complaints against defaulting service providers, empowers consumers to use available Consumer Grievances Redressal Mechanisms and educates Consumers about their rights and responsibilities.

This information was given by Shri C.R. Chaudhary, the Minister of State for Consumer Affairs, Food & Public Distribution, in a written reply to a question in Lok Sabha today (July 18, 2017).

      The detail of complaints registered at NCH during the period February 2017 to June 2017 month wise as under:

Month wise calls received
Month	Complaints Made	Complaints Disposed
Feb 2017	29977	24379
Mar 2017	38468	31520
Apr 2017	36277	30032
May 2017	40030	31939
June 2017	36168	23167
Total	1,80,920	1,41,037

         The number of complaints registered at NCH during the period February 2017 to June 2017 state wise as under:

State wise Calls -  February to June 2017
Sr.No.	State	Total calls
1	Maharashtra	24838
2	Uttar Pradesh	24667
3	Delhi	23196
5	Rajasthan	11872
4	Madhya Pradesh	11363
6	West Bengal	11845
8	Karnataka	10915
7	Gujarat	10353
9	Haryana	9904
10	Bihar	7478
11	Tamil Nadu	4873
12	Telangana	4700
13	Punjab	4440
14	Jharkhand	2887
16	Odisha	2746
15	Chhattisgarh	2555
17	Andhra Pradesh	2144
18	Uttrakhand	1972
19	Kerala	1888
20	Assam	1682
21	Jammu & Kashmir	1333
22	Himachal Pradesh	1195
23	Chandigarh	752
24	Goa	366
25	Tripura	288
26	Meghalaya	100
27	Arunachal Pradesh	102
28	Puducherry	94
29	Sikkim	75
30	Andaman Nicobar	70
31	Dadra & Nagar Haveli	66
32	Manipur	64
34	Daman & Diu	40
33	Nagaland	39
35	Mizoram	14
36	Lakshdweep	2
37	Not Identified/  Abroad	2
	Grand Total	1,80,920

Courtesy: pib.nic.in