Wednesday, 19 July 2017

National Consumer Helpline disposes of 1,41,037 complaints out of 1,80,920 complaints received during the period February 2017 to June 2017

NCH registers 30,587 complaints pertaining to e-commerce during the period of February 2017-June 2017
Total 1,80,920 complaints received through the National Consumer Helpline (NCH) and 1,41,037 complaints disposed of during the last five months as given in details in table below

During the period February to June 2017, NCH registered 30,587 complaints pertaining to e-commerce, which is the highest number of complaints in a sector, contributing to 17% of total complaints registered in the period i.e. 1,80,920.

Complaints regarding e-commerce maintained by National Consumer Helpline indicate irregularities in the functioning of e-commerce. On receipt of complaints, NCH refers the complaints to the companies for redressal. In some cases, consumers are advised to file complaints in the Consumer Forum for redressal.

National Consumer Helpline (NCH) was established on 15th March 2005.  The Helpline can be contacted by consumers pan India on the toll-free number 1800-11-4000, short code 14404, sms +91-8130009809, website www.consumerhelpline.gov.in, Consumer App, e-mail, letters, walk-ins and fax.  The National Consumer Helpline, besides taking up the consumer grievances with the companies/regulatory bodies concerned,  guides the consumers in finding solutions to problems related to products & services, provides information related to companies and regulatory authorities, facilitates consumers in filing complaints against defaulting service providers, empowers consumers to use available Consumer Grievances Redressal Mechanisms and educates Consumers about their rights and responsibilities.

This information was given by Shri C.R. Chaudhary, the Minister of State for Consumer Affairs, Food & Public Distribution, in a written reply to a question in Lok Sabha today (July 18, 2017).


      The detail of complaints registered at NCH during the period February 2017 to June 2017 month wise as under:

Month wise calls received

Month
Complaints Made
Complaints Disposed
 Feb 2017
29977
24379
 Mar 2017
38468
31520
 Apr 2017
36277
30032
 May 2017
40030
31939
 June 2017
36168
23167
Total
1,80,920
1,41,037

         The number of complaints registered at NCH during the period February 2017 to June 2017 state wise as under:

State wise Calls -  February to June 2017
Sr.No.
State
Total calls
1
Maharashtra
24838
2
Uttar Pradesh
24667
3
Delhi
23196
5
Rajasthan
11872
4
Madhya Pradesh
11363
6
West Bengal
11845
8
Karnataka
10915
7
Gujarat
10353
9
Haryana
9904
10
Bihar
7478
11
Tamil Nadu
4873
12
Telangana
4700
13
Punjab
4440
14
Jharkhand
2887
16
Odisha
2746
15
Chhattisgarh
2555
17
Andhra Pradesh
2144
18
Uttrakhand
1972
19
Kerala
1888
20
Assam
1682
21
Jammu & Kashmir
1333
22
Himachal Pradesh
1195
23
Chandigarh
752
24
Goa
366
25
Tripura
288
26
Meghalaya
100
27
Arunachal Pradesh
102
28
Puducherry
94
29
Sikkim
75
30
Andaman Nicobar
70
31
Dadra & Nagar Haveli
66
32
Manipur
64
34
Daman & Diu
40
33
Nagaland
39
35
Mizoram
14
36
Lakshdweep
2
37
Not Identified/  Abroad
2

Grand Total
1,80,920


Courtesy: pib.nic.in

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