Shri Ram Vilas Paswan, Minister of Consumer Affairs, Food and Public Distribution today reviewed here the working of National Consumer Helpline, toll free line being run by the Department of Consumer Affairs for redressal of Consumer grievances. MOS Consumer Affairs, Shri C.R. Chaudhary was also present on the occasion.
After the review, the Minister directed following-
• Number of Helpline should be increased from 14 to 60 within a month.
• Email, SMS and mobile app should also be developed for redressal of complaints.
• Response time, from present 5 -6 minutes, should be reduced to 3 minutes.
• A committee under the chairmanship of MOS Consumer Affairs, Shri C.R. Chaudhary should consider mechanism for setting up four regional centres of helpline to address complaints in regional languages. The committee has been asked to submit the reports within a month.
Shri Paswan said that very soon his Ministry will come out with guidelines for “Direct Selling” to protect the interests of consumers. He said besides discussions with the industry for setting up of effective consumer redressal mechanism, the Government is also working on various measures for this purpose. He said in new Consumer Protection Act, a number of provisions have been proposed which would have far reaching effects on consumer protection system in the country, he expressed the hope that the proposed Act will get nod of the Parliament in coming session.
Courtesy: pib.nic.in
After the review, the Minister directed following-
• Number of Helpline should be increased from 14 to 60 within a month.
• Email, SMS and mobile app should also be developed for redressal of complaints.
• Response time, from present 5 -6 minutes, should be reduced to 3 minutes.
• A committee under the chairmanship of MOS Consumer Affairs, Shri C.R. Chaudhary should consider mechanism for setting up four regional centres of helpline to address complaints in regional languages. The committee has been asked to submit the reports within a month.
Shri Paswan said that very soon his Ministry will come out with guidelines for “Direct Selling” to protect the interests of consumers. He said besides discussions with the industry for setting up of effective consumer redressal mechanism, the Government is also working on various measures for this purpose. He said in new Consumer Protection Act, a number of provisions have been proposed which would have far reaching effects on consumer protection system in the country, he expressed the hope that the proposed Act will get nod of the Parliament in coming session.
Courtesy: pib.nic.in
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