National Consumer Helpline Records 12,017 Calls in September, 2013

The National Consumer Helpline (NCH) received 12,017 calls during September, 2013. In addition to these telephonic calls/complaints, 2163 complaints were also received through online complaint system on NCH website.

                    The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, West Bengal, Madhya Pradesh Gujarat and Punjab.

Break-up of calls in respect of top ten States during September, 2013 is as under:

 The ‘Product’ sector recorded maximum complaints i.e. 25.32%. It was followed by ‘Telecom’, ‘E-Commerce’, ‘Weights & Measures’, ‘Banking’, Education’, ‘NBFC’ and ‘Public Distribution System’.

                As per responses to complaints/feedback received from 2017 callers, 1786 complaints were resolved under convergence by various companies.

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in

Courtesy: (pib.nic.in) Press Information Bureau